One order, typed once instead of three times
The same order was typed into three systems by hand. We hooked them up so it's typed once and flows the rest of the way.
The problem
Every order was typed into the main system, then retyped into the schedule board, then typed a third time into the shipping labels.
The existing process
Office staff retyped the customer, part, and amount at each step. One typo meant a wrong label or a job scheduled for the wrong amount.
Why it mattered
The mistakes were the costly part. A wrong amount on the floor or a wrong address on a pallet cost far more than the typing did.
What we did
We built a small link between the systems. Once an order is in the main system, it flows to the schedule and shipping on its own. The same numbers show up everywhere, with no retyping.
The result
An order is typed one time. The schedule and shipping see the same details. The copy-paste mistakes that caused re-shipments stopped.
What happened next
With the systems talking, they asked for the trip back too: shipping status pushed to the office, so staff stop calling the dock.
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